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slsutton6's avatar
slsutton6
Aspirant
Jan 28, 2017
Solved

Netgear R7500v2 not broadcasting 5G network

Hello all,   Brand new router, latest firmware, 5GHz LED is illuminated, 5GHz service is turned on in the setup menu, and I can see the 2.4 GHz network and it operates normally, please advise.  And...
Troubleshooting
  • slsutton6's avatar
    slsutton6
    Feb 06, 2017

    Hello James,

     

    I did not get a chance to troubleshoot the issue because the issue went away on its own and I have not been able to recreate it.

     

    Thanks,

     

    Steve

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Jan 31, 2017

Hi slsutton6,

 

Update the firmware of the router. Reset and reconfigure after.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Feb 05, 2017

Hi slsutton6,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • slsutton6's avatar
    slsutton6
    Aspirant
    Feb 06, 2017

    Hello James,

     

    I did not get a chance to troubleshoot the issue because the issue went away on its own and I have not been able to recreate it.

     

    Thanks,

     

    Steve