NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear R7800 drop internet connection
Just updated our R7800 router to the latest firmware and it is now dropping the internet. What do I need to do to fix?
NETGEAR - this release needs fixed so that it doesn't cause customers issues with internet dropping.
Go to
https://www.netgear.com/support/
and put in router model. You will see a selection for previous firmware. Select that and then what version you want. After that do manual update through the netgear genie when logged into the router. Just keep track as to where you downloaded the firmware as you will need that for the manual update. Not hard to do. Should be in the manual.
4 Replies
temporary fix is to reinstall via manual update to the version that as working for you and wait for Netgear to get their act together if ever.
How do I revert to the previous version?
Go to
https://www.netgear.com/support/
and put in router model. You will see a selection for previous firmware. Select that and then what version you want. After that do manual update through the netgear genie when logged into the router. Just keep track as to where you downloaded the firmware as you will need that for the manual update. Not hard to do. Should be in the manual.