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snaggletooth192's avatar
Dec 13, 2023
Solved

NETGEAR R8000-100NAS Wifi issues

Iv been having a couple issues with my wifi and I dont seem to be able to complete a full factory reset to see if that fixes it. Before I buy a new router I figured Id see if there were any other opt...
  • FURRYe38's avatar
    Dec 13, 2023

    Can you gain access to the routers web page using a web browser? If so, can you use the ERASE button to trigger a factory reset with the router disconnected from the ISP modem? 

    https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.