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Forum Discussion
Netgear R8000 AC3200 dropping device connections
Hi everyone, I'm hoping that you can help me diagnose connection issues that may be related to our Netgear R8000 router. We have been having issues with connecting to the internet for a few months n...
Wireless and wired devices no connecting when this happens?
Does the Internet LED on the router turn AMBER when this happens?
How many devices are connected in total?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
Wireless and wired devices no connecting when this happens?
i currently don’t have any devices connected by wire. I can try that again.Does the Internet LED on the router turn AMBER when this happens?
No, it does not. It stays white.How many devices are connected in total?
16 including all smart devices in the house.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
It was changed out yesterday, but I had an outage last night despite that. It says Switching Gigabit Power Supply on it, model #GP-J240-030G
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Until yesterday, I had a 3ft Cat 5E 24 gauge cable. It was replaced by the provider against a new CAT 6 cable.What channel configurations are currently set on the router?
I set it to 2.4 GHz channel 6, 5 GHz-1 to channel 44 and 5 GHz-2 to channel 149
Any Wifi Neighbors near by? If so, how many?We have a couple D-link ethernet over powerline adapters that we use as range extenders. A D-link router is in the shop, but signal strength from it is very low where the NG router sits. The neighbour is 50 meters away and I can hardly pick up his network.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...Will double check.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
yes.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.done many times.
Has a factory reset and setup from scratch been performed since last FW update?no