NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear R8000 AC3200 dropping device connections
Hi everyone, I'm hoping that you can help me diagnose connection issues that may be related to our Netgear R8000 router. We have been having issues with connecting to the internet for a few months n...
AB2002 wrote:
We have been having issues with connecting to the internet for a few months now.
What are those issues?
I am suspecting an issue with the router as the internet connection light stays on on the router, but sometimes I can't access the internet on any of my devices connected to the 5 GHz Wifi.
What symptoms do you see? What actually happens? Any error messages?
Firmware is 1.0.484.
If you mean 1.0.4.84 there is a more recent hotfix:
- Re: Netgear R8000 AC3200 dropping device connections
@AB2002 wrote:
We have been having issues with connecting to the internet for a few months now.
What are those issues?
Connection to the internet is lost for seconds to a few minutes randomly throughout the day.
I am suspecting an issue with the router as the internet connection light stays on on the router, but sometimes I can't access the internet on any of my devices connected to the 5 GHz Wifi.What symptoms do you see? What actually happens? Any error messages?
Internet connection becomes unstable and then drops entirely. Internet indicator light stays on (does not turn amber). Wifi stays connected as far as I can tell. Only error message is that internet speed tests fail and I can’t connect to the internet.
Firmware is 1.0.484.
If you mean 1.0.4.84 there is a more recent hotfix:
R8000 Firmware Version 1.0.4.88 - NETGEAR Support
interesting as the Nighthawk app tells that the firmware is up to date.
AB2002 wrote:
interesting as the Nighthawk app tells that the firmware is up to date.
The on-board check – with a mobile app or the GUI – is not reliable. The best check is to compare the installed version with the support library.
In this case, the new firmware is a "hot fix". These don't always make it on to the update server, for reasons that I have never understood.
The new one is dates 06/03/2024. In Netgear speak this probably means last month – the unzipped file date confirms this. (In the real world it would be March this year.) It claims to be a security thing, but who knows what else is in there?
It can be a pain, but a reset is the first thing that Netgear is likely to suggest when you seek help. You can make is slightly less gruesome by creating a backup of the current configuration.
The general advice is not to restore that after an update, but if you find that the same problem persists even with the new firmware that would suggest that the issue is something else.
Screen grabs of key settings can also make it easier to reconfigure the router after a reset.
Thank you so much! I will give that a try!