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Forum Discussion
Netgear R8000 AC3200 dropping device connections
Hi everyone, I'm hoping that you can help me diagnose connection issues that may be related to our Netgear R8000 router. We have been having issues with connecting to the internet for a few months n...
AB2002 wrote:
We have completed extensive troubleshooting from the ISPs side and no longer believe that that is the problem.
ISPs have a habit of washing their hands of problems. It is always easier to pass the buck and blame user's router than it is to try to work out what is happening.
You never did tell what modem/gateway/ONT sits between the R8000 and the outside world.
I noticed that rebooting the router helped in such a case a few days ago. It took awfully long to reboot and reconnect the Wifi.
Awfully long? It isn't a rapid process but it shouldn't take for ever. And when you do that it is better to booth the whole caboodle:
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
You can miss out the computer bits.
If you are a regular zoomer, a wired connection is better than wifi. Less likely to fall over in the middle of an important call. Did you try that to see if wired connections also drop? You still haven't ruled out wifi issues on the receiving end.
I talked to a Netgear dealer and they said that at 7 years old, it could be that the router is starting to give up and this would be a typical sign.
That is true. The R8000 came out in 2015 and a lot has changed since then, especially on the wifi front. On the replacement front, it depends on what you need, the area that you want to fill with wifi and the size of your wallet. Oh, and your approach to aesthetics. The R8000 is one of those horrid techie designs. There are alternatives around. I'd start by plugging my needs into the product pages,
WiFi Routers | Wireless Routers | NETGEAR
Don't be conned into buying "the latest and greatest". There is no point in buying a router that does 6 GHz wifi or superfast ethernet if you don't have devices that can use them.
Hi Michael,
thanks again for the response.
i had included the info on the modem in my reply earlier, but it probably wasn’t obvious. It says Switching Gigabit Power Supply on it, model #GP-J240-030G. Looks like the brand is ULCOM. From that little brick the cable goes to an antenna on the roof to connect to fixed wireless internet service.
it took almost 5 minutes for the R8000 to reboot last time. I don’t remember it taking that long in the past. The lights came on very faint after plugging it in again for a few seconds. What makes me suspect the R8000 is that in the past it would show the internet connection as off (red light) on the router when I experienced an outage, but now it stays white and yet I can’t connect neither through WiFi nor through ethernet cable.
yes, the ISP definitely tried to dismiss any responsibility until I made a complaint to the government. I have had a network tech check it remotely since and a tech also came into our office twice since.
I have connected my main computer by ethernet cable again before the last Zoom call on Thursday and I still got kicked out. Again, internet connection light on the R8000 stayed white.
I couldn’t care less about the aesthetics. I just want a router that works as well as the R8000 did for years.
AB2002 wrote:
It says Switching Gigabit Power Supply on it, model #GP-J240-030G. Looks like the brand is ULCOM.
Google doesn't help much – all I can find is "power over ethernet" stuff – but it sounds like you are connected to a "mobile phone" network.
Probably no router features built into whatever delivers the Internet to you.
I can't log into the modem myself, but the ISP seems to be able to. They changed the DHCP lease renewal intervals recently as one idea to troubleshoot the short outages. It is a fixed wireless system. It does not go through the mobile phone network.
I'm in the process of reserving IP addresses for our main devices in the Netgear router settings hoping that this might help.