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Forum Discussion

Eckhartfamily5's avatar
Eckhartfamily5
Aspirant
Sep 05, 2017
Solved

Netgear R9000

I have the router setup with an Arris modem/Xfinity. The main computer is a Mac with is connected by ethernet. I have devices connected to 2 of the bands. My computer, phones, ipad are connected to th...
Troubleshooting
  • Eckhartfamily5's avatar
    Eckhartfamily5
    Sep 10, 2017

    I ended up calling support. Apparently there was a wrong IP address in the wrong place that was causing issues. I ended up doing a hard reset and using Genie to set up again. Seems much better for now.

Eckhartfamily5's avatar
Eckhartfamily5
Aspirant
Sep 10, 2017

I ended up calling support. Apparently there was a wrong IP address in the wrong place that was causing issues. I ended up doing a hard reset and using Genie to set up again. Seems much better for now.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Sep 11, 2017

Great to hear. Thank you for the update!