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PMAC6235's avatar
PMAC6235
Follower
Feb 27, 2022

netgear router can't connect

I have no idea what I am doing.  My mobile devices couldn't connect to the wifi.  Internet was fine. I turned power on and off the router and modem.  I was unable to connect to my netgear network.  I had an extender on that I unplugged. Still no wifi signal.  Re tried rebooting the network and no result. So.....I hit the factory reset on the router...probably really bad idea. Now I am unable to get anything as far as a wi fi connection.  The nighthawk app cannot find the router. A WiFi network does not appear on my iphone. 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 27, 2022

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Netgear has set up a community forum specifically for Smart WiFi Router products. Most of the people who watch that forum are more likely to have experience with General and Smart Wifi (WN and R6000 thru R6400 Series) routers:
    https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you