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Deschain23's avatar
Deschain23
Follower
Sep 25, 2024

Netgear Router IP Page Settings - Internet not Connected

Looking for some info on the main page (that you get to by typing in the IP) of the Netgear Router for the R7000. When I click "Home". it shows not connected for internet, then shows the info for wireless with the symbol showing connection (pic attached). 

 

I have internet connection so I am just curious what the "not connected: is referring to on this page. For additional info, I also have an Arris S33 Modem that this is connected to. 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 28, 2024

    What FW is loaded on the router? 

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update?