NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear router not working after Internet Modem changed to Arris TG4482A
I upgraded my internet in the last month or so, which came with an Arris TG4482A Modem/Gateway, and my R7000P keeps dropping out constantly and my Xbox One won't even connect anymore at all. Event lo...
Kitsap wrote:Your Arris TG4482A is between your ISP and the router. Errors in the gateway log indicate a problem with ISP provisioning of the gateway.
Three questions to start with.
Is your Arris TG4482A in bridge mode?
Does your ISP support IPv6?
Who is your ISP?
Yes, the Arris Gateway is in Bridge mode, and the ISP is Rogers. I'm venturingout on a guess they do, since the logged errors are related to IPv6.
You need to do a sequential restart of your LAN. The sequence is important.
Unplug the power cord and ethernet cable from your modem and also disconnect the coax cable. Give it a couple of minutes, reconnect the coax and plug in the power. Give the modem ample time to complete the startup process and for the connection to stabilize.
Unplug the power from your router and give it a couple of minutes. Plug in the power to the router and give it a couple of minutes to complete the startup process and to stabilize. Reconnect the ethernet cable between your modem and router. The router should connect and the lights should indicate an internet connection.
Downstream devices should connect to your router, either via ethernet or wi-fi. The extra ethernet ports on the back of your modem will not be functional in bridge mode.
Make sure your router is configured to obtain an IPv6 address from your ISP.
Kitsap wrote:You need to do a sequential restart of your LAN. The sequence is important.
Unplug the power cord and ethernet cable from your modem and also disconnect the coax cable. Give it a couple of minutes, reconnect the coax and plug in the power. Give the modem ample time to complete the startup process and for the connection to stabilize.
Unplug the power from your router and give it a couple of minutes. Plug in the power to the router and give it a couple of minutes to complete the startup process and to stabilize. Reconnect the ethernet cable between your modem and router. The router should connect and the lights should indicate an internet connection.
Downstream devices should connect to your router, either via ethernet or wi-fi. The extra ethernet ports on the back of your modem will not be functional in bridge mode.
Make sure your router is configured to obtain an IPv6 address from your ISP.
I did each of these things in order a handful of times with no luck. Re: obtaining IPv6 addresses from the ISP: are you saying that the R7000P should have the internet connection type in the IPv6 (Advanced Setup > IPv6) set to auto-detect (default is disabled)? I do know the User Interface is showing a WAN IP (IPv6) value.
Just a side note: this model of Arris seems to be a WiFi 6 modem--don't know how that might affect anything else.
CanadianGuy wrote:
Kitsap wrote:You need to do a sequential restart of your LAN. The sequence is important.
Unplug the power cord and ethernet cable from your modem and also disconnect the coax cable. Give it a couple of minutes, reconnect the coax and plug in the power. Give the modem ample time to complete the startup process and for the connection to stabilize.
Unplug the power from your router and give it a couple of minutes. Plug in the power to the router and give it a couple of minutes to complete the startup process and to stabilize. Reconnect the ethernet cable between your modem and router. The router should connect and the lights should indicate an internet connection.
Downstream devices should connect to your router, either via ethernet or wi-fi. The extra ethernet ports on the back of your modem will not be functional in bridge mode.
Make sure your router is configured to obtain an IPv6 address from your ISP.
I did each of these things in order a handful of times with no luck. Re: obtaining IPv6 addresses from the ISP: are you saying that the R7000P should have the internet connection type in the IPv6 (Advanced Setup > IPv6) set to auto-detect (default is disabled)? Yes. I do know the User Interface is showing a WAN IP (IPv6) value.
Just a side note: this model of Arris seems to be a WiFi 6 modem--don't know how that might affect anything else.
Yes to your question. There is a chance your ISP does not have the provisioning for the new gateway figured out for their system.
plemanslisted a couple of options for your configuration. My preference is to use option 1. Different manufacturers have different definitions for bridge mode and they may vary by model. The simplier you leave the system until you get this sorted out the better. Suggest you shut off and disconnect your R7000 access point.