NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
QBaaLLzz
Sep 16, 2021Tutor
Netgear Router not working with modem
I have had a Netgear R6700 v3 and have used it at my old resident but switched houses and modem. I had to buy my own modem (motorola MB7621) this time, and couldn't get my internet to go through the ...
- Sep 18, 2021I GOT IT TO WORK!
Log into router via ethernet/routerlogin.net
advanced->
Advanced setup->
IPv6->
I then did all auto config settings all the way down the list. Internet connection type is now DHCP, IPV6 address is get automatically, and LAN setup is auto config. I looked into the manual on the router about ipv6 because my ISP was giving me ipv4 and ipv6 options. If you have my problem look in the routers manual about ipv6. It must have been confused with ipv6 and ipv4. Hopefully this works for some down the road thanks for the assistance here!
FURRYe38
Sep 16, 2021Guru - Experienced User
Swap LAN cables between modem and router. CAT6 is recommended.
Power OFF both Modem and Router for 1 minute, then back ON with the modem then router. Factory reset the router and walk thru it's setup wizard.
- QBaaLLzzSep 16, 2021TutorI highly doubt cat6 is recommended being both modem and router didnt come with it. I tried both cat 5e cords that came with router and modem. Also tried my 100ft cat6 i had laying around. Didnt work.
- FURRYe38Sep 16, 2021Guru - Experienced User
Well if the router worked before you got this new modem and doesn't work now, kinda points to the modem or something on the new modem that the router is not liking or handling right.
Is the FW on the router up to date?
Another user sent his 6 series router back as it would work his modem. The 6 series line of routers is getting to be a bit old and may not be compatible with newer modems. MIght try something newer with this new modem and see if it works. If not, then you know its the modem. If ti does work, then may point to the 6 series router.
- QBaaLLzzSep 17, 2021TutorFirmware is up to date. Any suggestions on modems that would work with the 6 series? If those are considered old thats ridiculous. Id rather return the modem while i can, cant get my money back on router.
Edit: I can get on snapchat on my phone, and it will work thru wifi. Not sure if that points to anything