Netgear Router R6400v2 super slow!

Question

Hi there! My R6400v2 router was working just fine until about a week ago. When I run the speed test on the Nighthawk app it says I'm getting 253 mbps download, 25 upload and 11.71 ms ping, which is what I was getting before! But when I run a speed test on my laptop, phones, etc I am only getting about 10-13 mbps.

Is there anything I can do to get higer speeds to reach my devices? It's definitely not a modem issue since the router is getting great connection to it. I have a lot of video calls at work so this has been quite frustrating. Thank you in advance!

Firmware version V1.0.4.102_10.0.75

plemans · Answer

Is your laptop connected to 2.4ghz or 5ghz?2.4ghz is much much slower and suffers from interference.&nbsp;

twoolley001 · Answer

Ive connected it to both. I’m on the other side of the home and 5 ghz works better when close up, but in my office it gets like 2 mbps. I get about 100 mbps on my phone with 5 ghz but it’s still so much slower. Do you think it’s just interference?

plemans · Answer

"on the other side of the house"how far is it? the further away you are, the slower it'll be.&nbsp;How big is the home (sq ft)as well as what materials is your home made of? certain materials block wifi better than others?&nbsp;

twoolley001 · Answer

The home is 2250 sq ft. it's exactly on the opposite side of the home. Materials are pretty standard. it's a brand new build. i also hooked up the Cat 6 ethernet cables to my laptop from the router and it's only getting like 60 mbps which surprised me as we should be getting like 400 mbps.

plemans · Answer

1. what modem/gateway is it connected to?2. What speeds do you get directly connected to the gateway?3. If you have 400mbps service, make sure qos, traffic monitoring, parental controls, and access control is disabled. If they were ever enabled, try factory resetting the router and doing a clean install (not from backup). those services can slow that router down if you have speeds &gt;250mbps.&nbsp;

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Netgear Router R6400v2 super slow!

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