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Forum Discussion
Netgear support sucks
Router stopped working tried calling support, first two times I was mysteriously discconected. Now I am on hold and the wait time goes from 0 minutes to 15,000 minutes. My confidence in net...
Free support is limited to 90 days after purchase/register. After that, you have to pay up. Also keep in mind that there are many "support" NETGEAR sites that claim to offer official support but are rather scam sites. NG itself doesn't offer support and outsources it to GearHead instead. That's the only official support. I have no idea who you called since you don't provide the info but rather rant away and blow steam off
Yeah, I don't need support I just need them to replace the hardware that has stopped functioning. Turns out that is a nightmare with out paying for their support. I will think twice before I buy netgear products again.
Try until you get hold of someone. This forum is a community one where regular people help each others - we're not associated with NG at all. There are a bunch of NG moderators but they don't always respond. There's very little we can do for you, unfortunately
ryansorr wrote:
Yeah, I don't need support I just need them to replace the hardware that has stopped functioning.
They will ask you to do various things before they even think of replacing a device. They need to rule out user error.
You can probably shorten the process by asking for help here and seeing if you can fix it.
Remember, warranty is also limited. A year in the USA, but longer on countries with better consumer protection.
Start the RMA process by checking MyNetgear.
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support
