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Forum Discussion
Netgear support sucks
Router stopped working tried calling support, first two times I was mysteriously discconected. Now I am on hold and the wait time goes from 0 minutes to 15,000 minutes. My confidence in net...
while you're waiting for support (still don't know if you called the right number because you didn't put how you got the number), we can try to help.
1. what actual router do you have?
2. what firmware is on it?
3. what modem/gateway are you connecting it to?
4. what actual issue are you having in details? the more you can tell us about whats going on, the better we can help. Plus if we troubleshoot first, it helps because the netgear support is paid if you're after that 90 days. They reimburse (ask) if it does turn out to be a hardware failure but we can help you to ensure its a hardware issue and not a firmware/user issue.