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Forum Discussion
Netgear's Nighthawl R7000 - DO NOT BUY ANY NETGEAR - BAD PRODUCT
I purchased Netgear's Nighthawl R7000 just in May 2020. This device started dropping internet few Months after purchase, right after the 90 days support is over. The phone app is telling me the firmw...
Matt22 wrote:
I purchased Netgear's Nighthawl R7000 just in May 2020. This device started dropping internet few Months after purchase, right after the 90 days support is over. The phone app is telling me the firmware is up to date but online their website is showing a different firmware.---The "auto-update" process for the R7000 doesn't work that great. The newest is 1.0.11.126. You can manually update. I'd recommend doing it over a hardwired connection and factory resetting/reinstalling afterwards. I called the tech support who is asking me to buy technical support without telling me what’s wrong with the devise.----Support is only free for 90 days. After that its paid. It says it on the box. Unless the device has a hardware failure, its paid support this isn't new or hidden. This is fairly new device. Not 5 years old or no longer supported.---It was released in 2013 so its an 8 year old device, not 5. In fact, they are still selling the same device people and others are having the same issue after their 90 days. If it was a defect on this particular device then why others are having the same issue? And, why one have to pay to fix it if it’s a defect? It’s obvious it was set up this way.
Other customers said ‘’the technical support from Netgear is pathetic, unprofessional and fraud. Their team has only one motive: to sell extended warranty (beyond 90 days) and dupe customers. They purposefully create issues and when customers call for help, they force them to buy 3m/6m/1year support at extra cost and fix the issue. This is their game plan and any amount of escalations makes no difference. Sincere advice: avoid buying their products and tech support.’’ This is true and honest statement. I myself regret buying from Netgear and would not recommend anyone falling in the same trap. Call them and check reviews to confirm it yourself.
What actual firmware version are you on?
What modem/gateway is it connected to?
What actual issue are you having? Details of the problem help more than complaints of support.