Netgear's Nighthawl R7000 - DO NOT BUY ANY NETGEAR - BAD PRODUCT

Matt22With the greatest of respect you haven't actually stated what your issue is? other than you state the router is dropping the internet after the 90 day support period has passed and then proceeded to rant about Netgear and their technical support. Not entirely helpful. So have you joined the forum to seek help? or are you just laying into Netgear because you have an issue you can't seem to solve?

So, as plemans has enquired, just exactly what firmware is your router on? What does your Nighthawk app tell you it's on? It's then quite easy to find out whether or not you are on the right firmware just by going to the relevant page on Netgear's site, which it seems you may have done already. If you're not on the right firmware, flash your firmware, just follow Netgear's instructions. I've flashed mine no less than 6 times since I bought it, all without incident. I suggest however, you do it over ethernet, not WiFi. Some will tell you to go through a whole reset before and after when there really is no need, you just download it, upload it into the router and the router will reboot itself.

What's your environmental situation? i.e. is your router trying to pass WiFi through 3 feet thick brick walls? Some people seemingly shove their routers up in their attic, basement or in their garden shed and wonder why they're having connectivity issues.

What is your WiFi tx power set at?

How many WiFi devices are you attempting to connect to the router? are those devices themselves running up to date firmware/OS etc.

Have you altered any of the router settings from default?

Are your router settings set correctly for your ISP?

If you are running your router through a separate modem, is that modem configured correctly? I'm on full fibre, so my router plugs straight into an Optical Network Terminal but the correct ISP settings still have to be applied within the router itself.

Have you actually read the router manual? I ask this, because most people just can't be bothered. I've read mine and I've learned plenty. Indeed, I'm still learning.

Just a tip, ranting about Netgear on this forum won't I suspect make a blind bit of difference. As for support, well of course they're going to try and flog you technical support, it's one of the biggest money makers known to mankind! You've excercised your own free will and you've decided not to buy it, great job, but let those with deep pockets exercise their right to purchase if they want to.

My only advice really is that once you've checked the things pointed out, if you're not happy with the situation, use a different router/brand or use your ISP supplied router if they gave you one. I hope you get it sorted.