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Forum Discussion
marcp4726
Apr 08, 2021Aspirant
NETGER AC1200 NOT CONNECTING
I have just purchased the AC1200/EX6120 range extender. i am currently trying to set this up and bottom line is its not working! I am in the same room as my router and i have tried the WPS metho...
marcp4726
Apr 08, 2021Aspirant
oh i have only pressed factory rest for a second or two so shall try that.
what's the setup assistant?
plemans
Apr 08, 2021Guru - Experienced User
Its the manual install process. The 2nd video in the series demonstrates using it.
https://www.netgear.com/support/product/EX6120.aspx
- marcp4726Apr 08, 2021Aspirant
Oh the factory rest button worked and brought up the NETGEAR wifi.
now for some reason i can get as far as putting in the wifi passcode and it just doesn't connect
- plemansApr 08, 2021Guru - Experienced User
what router are you connecting it to?
And what area specifically are you talking about? Logging into the extender or actually setting up the routers connection?
- marcp4726Apr 09, 2021Aspirant
it is a technicolour router.
When i am trying to set up the wifi extender, so when it asks me to input the wifi codes for both the 2.4 and 5 channels on the NETGEAR set up website that's when it either kicks me out to the beginning again or says that the password is not correct even though i know it is