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samson22's avatar
samson22
Initiate
May 02, 2020
Solved

Netgrear CM500 modem with Nighthawk router

Hi, I just bought a new CM500 modem to replace the Comcast Xfinity modem which was leased. The modem was activated successfully with Comcast and I can connect fine to the Internet when I connect thr...
  • samson22's avatar
    samson22
    May 10, 2020

    I reset the router a few times but nothing worked. Then, I finally changed the Router Mac address settings and set it to "Use Computer MAC Address" in the Internet Setup which resolved the problem. 

    Thanks to all for their advice and help. 

michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 03, 2020

Did you reset the router before introducing it to the modem?

  • samson22's avatar
    samson22
    Initiate
    May 10, 2020

    I reset the router a few times but nothing worked. Then, I finally changed the Router Mac address settings and set it to "Use Computer MAC Address" in the Internet Setup which resolved the problem. 

    Thanks to all for their advice and help.