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Forum Discussion

strongarmsps's avatar
strongarmsps
Aspirant
Jan 12, 2017
Solved

network printing with nighthawk x 6 tri band

My print is connected to 2.4Ghz wirelessly as this is the only channel is identifies.  when my computer is connected to 5 ghz wirelessly it cant print.  But connect my computer to 2.4 Ghz and it will...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jan 15, 2017

    Hi strongarmsps,

     

    1. Check if the printer is getting a valid IP from the router?

    2. Reconfigure the printer to connect to the router.

VE6CGX's avatar
VE6CGX
Master
Jan 12, 2017

Can you ping the printer from device on 5GHz? Is the printer configured as network printer?

strongarmsps's avatar
strongarmsps
Aspirant
Jan 12, 2017

Yes the printer is configured as a network printer.  And no i cant ping the printer as its always in offline status according the the device.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jan 15, 2017

    Hi strongarmsps,

     

    1. Check if the printer is getting a valid IP from the router?

    2. Reconfigure the printer to connect to the router.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jan 18, 2017

    Hi strongarmsps,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.