New admin password

The problem was solved by browsing to 192.168.1.1 on my phone using Chrome. Then the admin password setting page came up and I was able to set the password and setup the security questions fine. Once that was done, I was then able to browse to 192.168.1.1 on my laptop as well.

Note that prior to the password being successfully set, when I tried to browse to 192.168.1.1 on my laptop, it would send me to: https://www.netgear.com/home/services/routerlogincom/.

All of this problem resolution was done in an online chat session with a Netgear agent, as my laptop was connected to the internet fine.

If the above does not work for you, I would recommend chatting online with a Netgear agent.

I include the chat session script below:

Nickson T (6/2/2022, 2:56:51 PM): To confirm when you access the 192.168.1.1 on the browser of your laptop, it goes to https://www.netgear.com/home/services/routerlogincom/?
Me (6/2/2022, 2:56:58 PM): Yes
Me (6/2/2022, 2:58:39 PM): https://www.netgear.com/home/services/routerlogincom/
Nickson T (6/2/2022, 2:59:01 PM): Alright kindly use other browser
Me (6/2/2022, 2:59:33 PM): Same thing happens with IE
Nickson T (6/2/2022, 2:59:48 PM): Then make sure to type the 192.168.1.1 in the address bar on top of the screen, no in the search bar
Me (6/2/2022, 3:00:40 PM): It is the address bar in both browsers
Nickson T (6/2/2022, 3:02:20 PM): how about typing this exact address

http://routerlogin.net
Me (6/2/2022, 3:03:27 PM): Same thing happens for both browers.
Nickson T (6/2/2022, 3:04:41 PM): Is your computer connected wirelessly to the router? or via ethernet cable ?
Me (6/2/2022, 3:05:11 PM): Wireless thru NETGEAR49
Nickson T (6/2/2022, 3:05:30 PM): Is there any other device that has the capability to access the router admin page?
Me (6/2/2022, 3:07:14 PM): OK. I shall use my phone
Me (6/2/2022, 3:07:51 PM): That is now accepting the password. Progress. Just doing the security questions.
Nickson T (6/2/2022, 3:08:17 PM): Alright
Me (6/2/2022, 3:09:29 PM): So I managed to complete that using my phone browser!
Nickson T (6/2/2022, 3:09:55 PM): Great!, Can you now check if you can now access your router admin page?
Me (6/2/2022, 3:10:36 PM): Yes. On my phone thru Chrome.
Me (6/2/2022, 3:11:37 PM): Now I can access it through 192.168.1.1 on my laptop too.
Nickson T (6/2/2022, 3:11:56 PM): Alright, For your laptop, can you try to use ethernet cable , and try to access again the router admin page?
Me (6/2/2022, 3:12:13 PM): Will do now.
Nickson T (6/2/2022, 3:12:16 PM): Ok.
Me (6/2/2022, 3:13:43 PM): I can connect now through my ethernet connected laptop. So the router setup issue is resolved. Thanks!