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Forum Discussion
jdsklfjdslf
Aug 09, 2021Follower
New modem; router can't connect to internet, disconnects during setup; ethernet fine
We had to replace our modem after a water leak. New modem only had one ethernet port, so we bought the GS108 ethernet splitter. This was connected to our Nighthawk X6 R8000 router and wifi was setup ...
antinode
Aug 10, 2021Guru
> We had to replace our modem [...]
What was it? Maker? Model number? Was it actually a simple "modem"
or a modem+router? Did you connect multiple client devices to it?
> [...] New modem [...]
What is it? Maker? Model number?
> [...] only had one ethernet port, [...]
So, probably a simple modem.
> [...] so we bought the GS108 ethernet splitter. [...]
Unwise. A modem plus a network switch (not called a "splitter") does
not replace a modem+router.
> [...] This was connected to our Nighthawk X6 R8000 router and wifi was
> setup just fine.
What, exactly, was connected to what, exactly? (Hint: If a device
has different types of ports, then "connected to device" is not enough
detail.)
> However, [...]
All as I'd expect. Your ISP is providing only one external/public IP
address, so you can't connect multiple devices directly to your modem.
Adding a network switch doesn't help. Adding a NAT router does. You
need to connect the router (WAN/Internet port) to the modem (LAN port).
As shown in all the product documentation.
You can connect (any one port on) the switch to a LAN port on the
router.
> Here's what I've tried so far: [...]
All pointless. Lipstick on pig.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read.
If your R8000 was previously connected to a modem+router, then it
might have been configured as a wireless access point, rather than as a
full-function router. If so, and that other router is now gone, then
you would need to put the R8000 back into full-function router mode. A
settings (misnomer: "Factory") reset and reconfiguration might be the
best way to do that.