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New NIGHTHAWK XR300 Not working while white lights are on and connected
I just opened my router and connected it to my modem. Everything was working fine. I connected to the installation assistant website as displayed in the guide. I finished the prompts on the website a...
- I did a complete factory reset and went through the installation assistant again and this worked
joeycastiglia wrote:
However when I try to use the internet I cannot connect to anything even though I am connected to the router.
What happens when you try to connect.What are you trying to connect? Wifi? Ethernet?
There are many ways on which a device "cannot connect". They usually throw up some sort of error.
If you are talking about the XR300 this isn't the best place to get help.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Nighthawk Pro Gaming Routers - NETGEAR Communities
Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
I can “connect” to the router. I get the indication on my computer that i am connected to the router. However when I try to access the internet in any way I cannot load anything. I did check out some other forums and haven’t found anything yet. Thank you for directing me to the other one.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- It’s an Arris modem and the Model No is - TM1602A
While the XR router is ON, Power OFF the ISP modem for 1 minute then back ON.
