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Jenn62989's avatar
Jenn62989
Follower
Dec 22, 2021

New SIM card in net gear nighthawk will not connect

We purchased a new/better SIM card through AT&T (we were previously using T-Mobile) to get Wi-Fi through our net gear nighthawk when we put the new SIM card In it will not give us service. We have already talked with AT&T and everything is good with the SIM card. How do we get it to work?

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 22, 2021

    Netgear has set up a community forum specifically for the Mobile Router products. Most of the people who watch that forum are more likely to have experience with mobile routers and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 22, 2021
    Jenn62989 wrote:
    We purchased a new/better SIM card through AT&T (we were previously using T-Mobile) to get Wi-Fi through our net gear nighthawk when we put the new SIM card In it will not give us service. We have already talked with AT&T and everything is good with the SIM card. How do we get it to work?

    SIM card in what?

     

    You  mobile phone or some bit of Nighthawk hardware? A "net gear nighthawk" could be many things.