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Newbie needs help to change IP address on Nighthawk
My router was installed (not by me) almost a year ago. Because I keep get bumped off Zoom on one particular device (a new Dell laptop), one suggestion I got from a friend who had a similar problem i...
newworld wrote:
...one suggestion I got from a friend who had a similar problem is to change the (extension of?) the IP address.
Is this friend a network expert? That sounds like a strange suggestion..
Because I keep get bumped off Zoom on one particular device (a new Dell laptop),I'd forget about messing around with UP addresses and go back to basics. Work out why that happened.
What does "bumped off" mean? What happened?
You can run test sessions on Zoom to diagnose what is going on. Fix that ands you may be able to leave your router alone.
what firmware is on the R7000?
What speeds Upload and download do you pay for?
Are you connecting your laptop to the 2.4ghz signal or the 5ghz?
2.4ghz is slower and more sensitive to interference.
I get speeds of 94.7 mbps download, 11.6 upload (just tested). Pretty sure the 2.4 signal. Not sure where to look for ID firmware or what it looks like.
I used the laptop on Zoom yesterday, and I got knocked off as soon as I Screen Shared. I do appreciate your hanging in there with me, since I am pretty clueless.
You still didn't answer the questions.
1. firmware on the router?
2. speeds you actually pay for? upload/download
3. band you're testing on? (pretty sure isn't an answer) You'd look on the device you're testing on
try hardwiring whatever you're using zoom on and see if it works hardwired
You are obviously losing patience with my inability to provide answers. I just do not know where to look, don't know where to find the answers to the Qs you ask, though it may seem obvious to you. I will look elsewhere for help. Thanks anyway.
newworld wrote:
You are obviously losing patience with my inability to provide answers. I just do not know where to look, don't know where to find the answers to the Qs you ask, though it may seem obvious to you.
No one here is losing patience. (That seems to be your problem.) We just need details.
Unfortunately it is impossible to diagnose what may be going wrong at your end if we don't know these crucial details.
If you look at this forum, you will see that Netgear has a list of questions that will help people to help you.
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
If there are things you don't understand, manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.In this case, you have had the usual questions thrown at you.
The modem is important in trying to understand why your device doesn't like Zoom. The good news is that your modem is just that. A modem. No router there to get in the way of your access to Zoom.
I doubt very much if the firmware version is important, but it is another of the basics of any router.
newworld wrote:
I will look elsewhere for help.
To my mind that is an excellent idea. But don't look for instructions on messing around with IP addresses. Ask for help in how to get Zoom to work on your device.
Playing with IP addresses is not for the faint hearted. It is also rarely necessary unless the people who now Zoom can explain what to change and where to look.
But when you do ask for that help, you will need a better description than "I keep get bumped off Zoom".