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Nghthawk R8000 Loses internet connection often
Hello. My router loses internet every other day. This is not internal WIFI related as all my devices can see each other and connect internally. I can connect to the router via the app too. It is only...
Router firmware: v1.0.4.84
Cable modem: Charter Spectrum. Looks like the make is Hitron Technologies Inc. EN2251
Im using a new CAT5E yellow patch cable. Second cable ive tried recently.
Also cable modem is the second one ive had. Just got this new one last year. The issue was occurring with the old cable modem too.
Yea i reboot in that order only when I reset the cable modem. Just did it 2 days ago. However when the internet connection is lost between the router and modem, all i do is a router reboot and internet comes right back.
I live in the country so nearest house is hundreds of feet away.
I have never reset the router back to stock.
Cable modem: Charter Spectrum. Looks like the make is Hitron Technologies Inc. EN2251
Im using a new CAT5E yellow patch cable. Second cable ive tried recently.
Also cable modem is the second one ive had. Just got this new one last year. The issue was occurring with the old cable modem too.
Yea i reboot in that order only when I reset the cable modem. Just did it 2 days ago. However when the internet connection is lost between the router and modem, all i do is a router reboot and internet comes right back.
I live in the country so nearest house is hundreds of feet away.
I have never reset the router back to stock.
When the router looses the connection does the Internet LED on the top of the router show AMBER in color? If it does, would mean there is a problem on the ISP side up to the modem and the modem stops giving internet services to the router. Something the ISP would have to look into.
CAT6 cable would be preferred.
I would try a factory reset and setup from scratch. Set channels 1 and 40.
Don't enable Access Controls, Armor, SPC or Circle and Traffic Meter.
Set up with a wired PC and web browser.
- Thank you again for your help.
So I bought all new Cat 6 cables. I also decided to move the WIFI printer and my Synology NAS box away from the router. I felt like maybe they could of been causing issues. Also spaced out the Cable Modem from the router about 3 feet. Turned off Circle parental comtrols too.
So far its been about a week and no need for a router reboot. Soooo. I think it could be fixed!!! Il continue to monitor.Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡