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Solved
NIGHT HAWK R8000 stopped working
Purchased R8000 Night Hawk March 2016 - nothing changed wireless signal stopped working - did factory reset (did not help) Spoke with NG Tech Support spent 1 1/2 hours on the phone following tasks f...
- Nope we are all set - I spoke with Val at 2ns level suppport and he was very helpful and got the router working again...thanks
Hi Farrell207,
I apologize for the inconvenienced it has caused you. I will try my best to assist you.
I would like to ask the following information:
1. What are the lights on the front panel of the router?
2. Please provide me your network setup. ( What is connected to the router and which ports)
3. What is the IP address of your computer when connected to the router?
- All light were lite on the router ---
Nothing connected to router except Time Warner modem ...
As for the IP address I cNt tell u because it is disconnected and but back in the box ....I had NG tech service work on the router logged into it last week for an hour and they said they had never seen a router do this before ...
So I disconnected it and put it back in the box hoping to ship it back to NG for testing and possibly receive a new router ...
Let me know what else I can provide for u...
Jim - James,
I am very very frustrated --- no response from anyone --- and my router is still broken...what do I need to do just give up, go buy a new router???? I have been very patient , I did all the steps NG required of me - both tech people said they have never see a router act the way mine acted and they could not fix while on an hour long tech phone calll... please help me I really don't want to go out and spend $300 on a new router that only a little over a year old......Hi Farrell207,
1. Connect a computer to the router(LAN ports).
2. Open command prompt(CMD) of your computer and type ipconfig. Look for the IPv4 address. Provide me the IP address and default gateway.
3. What is the color of the LED light for Internet or the globe sign?
- IPV4 Address 65.190.53.158
Internet lite is white ...