Forum Discussion

Aspirant

Aug 03, 2017

Solved

NIGHT HAWK R8000 stopped working

Purchased R8000 Night Hawk March 2016 - nothing changed wireless signal stopped working - did factory reset (did not help) Spoke with NG Tech Support spent 1 1/2 hours on the phone following tasks f...

Troubleshooting

Farrell207
Aug 18, 2017
Nope we are all set - I spoke with Val at 2ns level suppport and he was very helpful and got the router working again...thanks

Farrell207

Aspirant

Aug 08, 2017

James,

I am very very frustrated --- no response from anyone --- and my router is still broken...what do I need to do just give up, go buy a new router???? I have been very patient , I did all the steps NG required of me - both tech people said they have never see a router act the way mine acted and they could not fix while on an hour long tech phone calll... please help me I really don't want to go out and spend $300 on a new router that only a little over a year old......

JamesGL

NETGEAR Employee Retired

Aug 09, 2017

Hi Farrell207,

1. Connect a computer to the router(LAN ports).

2. Open command prompt(CMD) of your computer and type ipconfig. Look for the IPv4 address. Provide me the IP address and default gateway.

3. What is the color of the LED light for Internet or the globe sign?

Farrell207
Aspirant
Aug 10, 2017
IPV4 Address 65.190.53.158

Internet lite is white ...
- JamesGL
  NETGEAR Employee Retired
  Aug 13, 2017
  Hi Farrell207,
  
  The IP address is a public IP which the modem provide. Please try to double check the network setup. Disconnect the router from the modem and make sure only the computer is connected to the router.
  - JamesGL
    NETGEAR Employee Retired
    Aug 17, 2017
    Hi Farrell207,
    
    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.