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Blissful1's avatar
Blissful1
Aspirant
Nov 15, 2022
Solved

Nighthaw7800 Firmware Update Links NO LONGER Work on Netgear Site

Hi~ I have some neighbors that are using my router for their internet access. I'm attempting to lock down my router and network but found I need to update the firmware for my router. I attempted to ...
  • Blissful1's avatar
    Blissful1
    Nov 15, 2022

    Yeah, I already changed the password. Unfortunately, I believe they accessed my router (via admin account) prior to changing the user password. Yes, I know I was lazy and should have locked down my network prior to the invasion. :')

     

    My admin account password had been changed so I had to reset and set up my router network from scratch (at least that is what I suspect happened). 

     

    Anyway, thanks for the suggestion - I was very stupid and lazy with my network access and paid the price. 

Kitsap's avatar
Kitsap
Master
Nov 15, 2022
Blissful1 wrote:

Hi~

I have some neighbors that are using my router for their internet access. I'm attempting to lock down my router and network but found I need to update the firmware for my router. I attempted to download the software and instead only accessed an .img file and an html notes page - no update software.

 

I really need to lock down my router and wifi. Any help would be very much appreciated. By the way, I'm trying to update the software via my windows computer since the Android app lacks any working links within the security options. When I look to see what devices are connected to my network I see strange users, i.e., "Blondi", Asus User", etc. but no way to remove them from my network. The 'trash' option is greyed out...

The .img file is the updated firmware file.  There is no software.  Recommend manual update with a web browser on a computer connected to the router via an Ethernet cable.  See here for instructions:  https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router 

 

Hint - Hint - To prevent unauthorized access, change the password on the Wi-Fi!

Blissful1's avatar
Blissful1
Aspirant
Nov 15, 2022

Yeah, I already changed the password. Unfortunately, I believe they accessed my router (via admin account) prior to changing the user password. Yes, I know I was lazy and should have locked down my network prior to the invasion. :')

 

My admin account password had been changed so I had to reset and set up my router network from scratch (at least that is what I suspect happened). 

 

Anyway, thanks for the suggestion - I was very stupid and lazy with my network access and paid the price.