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Forum Discussion
Nighthawk -- Lights are all on, but nobody home
I have a Netgear Nighthawk R7000. This past week, I found that I could no longer connect to either the 2.4GHz or 5GHz WiFi. This has happened periodically over the past year or so, and, typically, ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Are the WiFi LEDs ON and WHITE?
Check the wifi button on top of the router. Press it for 5 seconds then release.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
Thanks for chiming in.
What Firmware version is currently loaded? I have no idea as I have no way of logging in to the admin console of this device. I keep getting a "can't connect" type of error.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? The NG router is connected to a T-Mobile Wi-Fi gateway -- model number KVD21, if that helps. Before about April, though, it had been connected to a Netgear modem with Spectrum internet service. Between the modem/gateway and the router is an Ooma device. Has been working fine that way for *several* years.
Are the WiFi LEDs ON and WHITE? Yes. The WiFi LEDs are on (solid) and lit white. I checked all of these two days ago vs. the guide I found online. Here's what my router is showing currently:
Number | Function | Status | What this Means... |
1 | Power | On/white | Router is ready |
2 | Internet | On/Amber | Ethernet cable connection to the modem. |
3 | 2.4 GHz | On/White | 2.4 GHz WiFi radio is operating |
4 | 5 GHz | On/White | 5 GHz WiFi radio is operating |
5 | USB 1 | Off | No USB device is connected |
6 | USB 2 | Off | No USB device is connected |
7 | Ethernet 1 | Off | No device is connected to this Ethernet port |
8 | Ethernet 2 | Off | No device is connected to this Ethernet port |
9 | Ethernet 3 | On/Amber | Powered-on device is connected to the Ethernet port |
10 | Ethernet 4 |
| No device is connected to this Ethernet port |
11 | WiFi On/Off | On/White | WiFi radios are on |
12 | WPS On/Off | On/White | Can use WPS to join the WiFi network without typing in the WiFi password. |
Check the wifi button on top of the router. Press it for 5 seconds then release. It *was* lit white. Now that I did that, it's off. That didn't help. (Update: Now, it's on again and lit solid white.)
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Yes. For about the past year, every couple of weeks, the wifi would stop working -- even though all of the lights were on. I'd turn everything off, leave it off for a minute or two, and then start everything back up again. (I believe this is called power cycling.) Every other time, this would work. This time, it's not helping.
Has a factory reset and setup from scratch been performed since last FW update? I did this a while ago, actually. The router was not working well, and I wasn't able to log in to the admin console. Somehow, neither the default nor the password I'd set worked to log me in. I could reach the admin login, but couldn't *get* in. At that time, I did a factory reset and then I was able to get logged in, reset the password, updated everything, and all was good. This was probably last summer. I'd been working from home since March 2020, so it was hard to find a time to be able to shut everything down without interrupting my work.
Now, I can't even *get* to the admin login. I get a "you can't get here/timed out" sort of error. I think this router is probably toast. Agree?