NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk 2400 stopped working
A few days ago I was changing my wifi name and I saw a firmware update (.88) so I tried to download it. In the middle of it it said there was no internet and it couldn’t connect to the router. The on/...
power/connection failures during firmware updates can corrupt the firmware.
You can try factory resetting by pushing and holding reset for up to 30 seconds while its powered on.
If that doesn't help, you can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
So I tried to do the flash thing or whatever except my $2,000 computer doesn’t have an ethernet port. So I had to dig up my old one. I wasn’t able to get the stuff to work. So I called Netgear and conveniently my three month customer service phone warranty Expired a month ago. That’s right I only had this product for four months and as soon as I updated it to their new firmware it stopped working. So I have decided instead of paying money to talk to someone about why their product stopped working I’m just going to stop using their products. I threw my AC 2400 night Hawk piece of shīt in the trash and bought a TP Link. Thanks for the help
Tp-link is a pretty solid company. but if your power fails during a firmware update, it'll have the same issues the netgear does.
The routers do have a 12 month warranty if the hardware fails. You can try contacting them again. They'll usually refund the support fee if they can't get it working. If they can get it working, then it wasn't a hardware failure.
Or try selling it as a bricked router to recoup some of your $. or offer it on some of the 3rd party firmware sites. Some use them for test routers to see if they can fix them/port 3rd party firmware to them.