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Forum Discussion
Nighthawk AC 1750, model R6700 firmware update problem
I cannot update my firmware on a Nighthawk AC1750 model R6700 router. It has not been used for 5-6 years, and now with a different provider (Spectrum). Customer support says I have to purchas...
JosieDog wrote:I cannot update my firmware on a Nighthawk AC1750 model R6700 router. It has not been used for 5-6 years, and now with a different provider (Spectrum). Customer support says I have to purchase a support plan for $130. I cannot log into the router to download the updated firmware file. I have tried everything. Can’t get to a login page. Should I just buy another router? It seems this one is still a viable router. I hate to trash it. Any ideas?
First of all, be absolutely certain your model number is R6700. There is a R6700v2 and R6700v3. The firmware updates are different for each model. Look at the label on the router.
If it is the R6700, go to this link and download the users manual. https://www.netgear.com/support/download/?model=R6700 Look up factory default reset on page 145. It should really say firmware default reset but the manual lost something in translation. After the firmware default reset, the password will be the default password as stated in the manual. This should allow you log in to the user interface. On this same page you can download the current and older versions of firmware. There is a downward caret symbol at the bottom of the column on the right side of the page. Click on it and you can see the older versions of firmware to download.
Over 5 to 6 years there have been several firmware updates and you may not be able to jump over them all in one install. It may take two or three increments. Just have to try and see. Strongly recommend you perform a manual firmware update using a web browser on a real computer directly connected to the router with an Ethernet cable. See here: https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
Recommend you perform a firmware default reset every couple of increments of firmware updates. Definitely perform one after you install the most recent firmware version.
If you find you have a R6700v2 or R6700v3, go to the downloads section at the top of this page and download the manual and firmware updates for that specific model number.
The R6700 is no longer cutting edge hardware, but it should still be functional for many applications.