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Forum Discussion
JosieDog
Dec 23, 2022Aspirant
Nighthawk AC 1750, model R6700 firmware update problem
I cannot update my firmware on a Nighthawk AC1750 model R6700 router. It has not been used for 5-6 years, and now with a different provider (Spectrum). Customer support says I have to purchas...
michaelkenward
Dec 23, 2022Guru - Experienced User
JosieDog wrote:
Customer support says I have to purchase a support plan for $130.
Who said that? $130 isn't a number I recognise from Gearhead, Netgear's support partner.
If it was from someone you found with a web search there is a good chance that it was a scam site that masquerades as Netgear. If that was the case, in future be careful to avoid these people. That can damage your technology as well as your bank balance.
JosieDog
Dec 23, 2022Aspirant
Sorry, it was $139.00 for one year from Gearhead tech support.
- KitsapDec 23, 2022Master
JosieDog wrote:Sorry, it was $139.00 for one year from Gearhead tech support.
No purchase required here.......
Please post back and let us know if you are successful in updating the firmware on your router.
Remember, stay away from the mobile applications and Wi-Fi in the process.
- michaelkenwardDec 23, 2022Guru - Experienced User
JosieDog wrote:
Sorry, it was $139.00 for one year from Gearhead tech support.
OK. Still a rip off. Probably more than it cost.
Kitsap has it right.