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Forum Discussion
timbopaw
Jan 30, 2021Aspirant
NIGHTHAWK AC1200Smart Wifi router w/external antennaea not connecting to internet
I bought this in Sept 2020 and it has been connected to my internet. Internet & electricity were recently out. When all was returned, the router will not connect to the internet. Internet is active...
- Jan 30, 2021
not exactly sure what you mean but when the router is on, the app on my phone sees it, hooks up to it but then says no internet detected, regardless if the internet cable is plugged into the router or not...so, wifi works, I guess?
No1Mportnt
Jan 30, 2021Luminary
Does both wired and wireless not connect or is it just one of the two? You can try doing a factory reset to see if it helps. .
timbopaw
Jan 30, 2021Aspirant
not exactly sure what you mean but when the router is on, the app on my phone sees it, hooks up to it but then says no internet detected, regardless if the internet cable is plugged into the router or not...so, wifi works, I guess?