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Forum Discussion
camerondaw
Jan 17, 2022Aspirant
NIghthawk AC1750 and Nighthawk AX5400 keep dropping wifi - tried everything!
Sorry long story, but I hope to get some answers because I have tried everything. Southcentral Texas person here, my ISP is Sparklight, and for the first year, everything was great. The issues starte...
plemans
Jan 17, 2022Guru - Experienced User
What modem do you have from sparklight?
Are you able to log into it and get a screensnip of its cable connections page and event logs?
When you have issues, do wired devices drop as well or just wireless?
camerondaw
Jan 17, 2022Aspirant
We bought our own modem which is also Netgear. I am attaching a screenshot of the log to this post. From my limited understanding I don't see any thing from the log that gives me clues to what is happening.
So far it has been all wireless devices, I haven't had anything wired into the router when this happens.
- plemansJan 17, 2022Guru - Experienced User
the event logs from the modem and the cable connections page. it shows the upstream/downstream info
- camerondawJan 17, 2022Aspirant
Got it -
- camerondawJan 17, 2022Aspirant
- camerondawJan 17, 2022Aspirant
- camerondawJan 17, 2022Aspirant
All above are event logs, this last is the cable connections info