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Forum Discussion
Nighthawk AC1750 randomly dropping devices from internet
This issue has been brought up by tons of other users with the exact same problem using this router along with others. Everyone, including Netgear, say to update firmware and that will fix the issue....
which version of the R6700 do you have? there's 3 versions.
And sometimes, the latest firmware isn't always the answer. If you look at the r7000 for example, the agreed upon best/stable firmware from the forums is 3 yeards old (sadly).
We also usually recommend after changing firmware, if there's an issue to factory reset and do a clean install. By clean install I mean, not from a backup configuration. And anytime you change firmwares, a hardwired connection is best. When we see corrupt or firmware issues, it tends to be when it was done using the app or wireless.
did you do a reset/clean install?
What modem do you have?
Have you tried downgrading the firmware? its tough to give you an idea of which one to try but I usually recommend the version prior to netgear armor. Armor tended to create more problems then it solved in my experience on here.
- As mentioned in my post, I have the R6700v3. I have not done a factory reset/fresh install yet however my issue is that we should not have to refresh and reset everything multiple times just to get it to work properly. And I am using an Arris TM1602A modem from Spectrum.
And usually you don't have to do that.
But if there's a large enough change to the firmware, like netgear adding in netgear armor, then old settings can cause issues.
Its why its one of the first steps to try. especially with Netgear adding armor.
Which version are you on? "the latest" changes, isn't, or it could help someone in the future reading this.
Did you try the reset and reinstall since?
As of now I have factory reset the router and updated the firmware from version 1.0.4.102 to version 1.0.4.106_10.0.80 via a hardwired connection to my desktop. I will probably not know for at least a day if the disconnections continue since they occured once every few days usually a few times a week.