Nighthawk ac1900 2.4 GHz wifi does not work but 5 GHz wifi does. Help please

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rogantano wrote:
So as title says my 2.4 GHz wifi is not showing in network list.

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Which Netgear device do you own?

ac1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

Look at the label on the device for the model number.

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I contacted Netgear and after trouble shooting they said something along the lines of my 2.4 signal was not being accepted but they could fix it if i purchased additional service since my expired.

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Did you call a  number you found in a web search? If so it probably wasn't Netgear.

This place is free.

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Any clue what type of troubleshooting they had planned? I ordered a new router/modem arris surfboard but before throwing in the towel wanted to see what you guys thought.

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Start by describing what is going on at your end.

You can help people to help you by providing the information suggested in this forum's header:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

All we know is that "2.4 GHz wifi is not showing in network list".

What network list?

You won't see a 2.4 GHz SSID if your router uses smart connect or Mesh. They combine 2.4 GHz and 5 GHz into a single SSID.