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Forum Discussion

Bedette's avatar
Bedette
Aspirant
Sep 29, 2016
Solved

Nighthawk AC1900 Model R7000 troubles

Hello everyone!   I am not that savvy when it comes to this stuff so I will try my best to explain. I bought the Nighthawk R7000 last Christmas (2015) and as someone else installed it for me, I fee...
Firmware
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Oct 03, 2016

    Hi Bedette,

     

    Are those devices connected wired or wireless? If it is wireless, change the Wireless password. Update as well the firmware of the router.

     

    JamesGL

    Community Team

Retired_Member's avatar
Retired_Member
Sep 29, 2016

Do you have a modem? I'm guessing No. What is the r7000 connect to. Describe the connection.

Bedette's avatar
Bedette
Aspirant
Sep 29, 2016

I just installed the Netgear Genie App but not sure how to use that either other than seeing my connections.

  • Retired_Member's avatar
    Retired_Member
    Sep 29, 2016

    delete it for now

     

    delete genie APP

    • Bedette's avatar
      Bedette
      Aspirant
      Sep 29, 2016

      Okay. Genie app is on my son's HD Fire not my computer but will delete it.