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Forum Discussion
Loocie7
Jan 29, 2022Follower
Nighthawk AC1900 WiFi Cable Modem Router (C7000v2) Won't stay connected to internet
Netgear "service" is unbelievable. My whopping 90 days of "complimentary support" expired 2 weeks ago. Yesterday, the router stopped connecting to the internet. Nothing was changed in the settings...
plemans
Jan 30, 2022Guru - Experienced User
Log into your C7000 and get a screen snip of the cable connections page and the event logs and post them back on here.
Those let us check your connection to xfinity. If xfinity isn't seeing it on their network, it isn't connecting or has a poor signal.
Also, check your coax line for damages, loose/old/bad/cheap/corroded connections and replace them if you do. Remove any splitters, amplifiers, or signal attenuators from the coax line.
Preferrably, move the C7000 to right where the coax comes into the home and connect there. This prevents wiring in the home from being the issue.