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adkmgc's avatar
adkmgc
Follower
Mar 16, 2022

nighthawk ac2100 Did a firmware update last night, router has 2 red lights on and now is dead

Did a firmware update last night.  Router now has 2 red lights on,  nothing works. 

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    1. What actual router do you have? AC2100 is a speed

    2. What firmware did you install? 

    3. What 2 lights are red? 

    If something was corrupted during the firmware update, you could try a factory reset first. 

    Push and hold reset for 7-15 seconds while powered on. 

    If that doesn't help, you can try recovering it with tftp or nmrpflash.
    are you on windows? if so, follow this guide
    https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
    just make sure you enable tftp
    https://www.thewindowsclub.com/enable-tftp-windows-10

    and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
    https://www.youtube.com/watch?v=R9DLrLQrpaw

    and if that doesn't work, you can try using nmrpflash
    https://github.com/jclehner/nmrpflash

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    adkmgc wrote:

    Did a firmware update last night.  Router now has 2 red lights on,  nothing works. 


    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Look for the model number on the label on the device.

    Check the section in the manual Troubleshoot With the LEDs.

    You may have done that already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.