NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk AC2300 - R7000P - Extremely slow speeds on an iPhone X
Hi, I setup a new R7000P router, and I seem to be having a significant problem with the connection/speed on my iPhone X. As seen in the attached screenshot phone_link_rate_marked.PNG from the Ni...
Great news! Everything is now working at top speed for both my iPhone and my laptop with Smart Connect enabled.
After resetting the router 5-10 times and switching on/off Smart Connect 3 times over a period of a month, it seems like the router has learned to maximize bandwidth for both my computer and phone.
Based on these other posts with similar smart phone issues: Nighthawk R7000P speeds extremely slow and Mobile devices slow on Nighthawk R7900 which seemed to eventually be resolved later, I'm thinking there is probably some bug with the router upon initial installation in relation to smart phone bandwidth, but after things are reset and switched around enough it gets into a normal state.
Either way it is fixed now, so I'm happy!
It seems to me that there is now two issues:
- Why is Smart Connect not working on my iPhone to automatically switch to the 5GHz band if it clearly has less interference? Note that I had my iPhone connected in this state for over a week, and it didn't seem to work during any of that time.
- Why is the Auto Channel selection for the 2.4GHz band not working on my iPhone to get compariable bandwidth to my laptop on the 2.4GHz band?
Thanks
Not sure why there isn't an auto select for 5ghz.
1.smart connect doesn't just take into account which band is faster. If for some reason a device isn't maximizing its 2.4ghz connection, smart connects going to think that its a lower bandwidth device. So it won't switch it over. Maybe its indicative of the phone only being able to pull that speed. Or if a device is further away, its going to place it on 2.4ghz because 2.4ghz broadcasts further and through more materials.
2. Again, I'm not sure. Whenever we have an issue that is isolated to 1 device (aka the iphone x) and everything else works fine, its usually an issue of that specific device. You can try turning off auto selection and seeing if any of the channels work better for the iphone. You can check to see if 20/40hz coexistence is enabled.
You could also even test to see if it is a firmware issue. Netgear added Armor in version 1.3.1.44 and it caused some issues with devices. You could always try installing version 1.3.0.20, factory resetting, and manually re-installing the router.
OK, sounds like I need to reach out directly to Netgear Support, so I'll do that. Yeah I'm fairly ceratin it is not my phone since I get full speed on the phone at 5GHz. I have had the phone for a year and a half now, and I've never had an issue like this until I installed this new Netgear router two weeks ago. The phone works fine with my previous router, work network, friend's and family's house networks, public networks, etc; it has only been an issue with this router.
Thanks again for all your help; I appreciate it!