Nighthawk AC2400 says no internet connection during setup

Question

Hi. I am trying to set up a new AC2400 router. My internet is a Mifi M2100 hotspot. I'm using a TP-Link AC750 to connect it all together. The router shows internet via the light, but the app when setting up says no internet connection. Suggestions?&nbsp;

ARgirl · Answer

1. Yes. My DVR test okay on the network/internet, so it is getting internet through everything.&nbsp;&nbsp;2. It is on the client mode.&nbsp;3. I'm not sure I understand this one. I can't get through the app setup on the netgear to change any modes. It says no internet connections. I can't connect to the netgear to get internet on my iPad as an expample.&nbsp;&nbsp;

plemans · Answer

ARgirl&nbsp;wrote:Hi. I am trying to set up a new AC2400 router. ---Is this the actual model number? Usually netgear has the speeds listed on it and then model on the label. They do have 1 router that it functions as both.&nbsp; My internet is a Mifi M2100 hotspot---which has its own integrated router function. I'm using a TP-Link AC750 to connect it all together. ----why? tplink extender? router? what is it and why are you using it (ac750 is tp-links speed rating, not model) The router shows internet via the light, but the app when setting up says no internet connection. Suggestions?&nbsp;Suggestions?1. Properly go over your setup of what you have for devices with model numbers.&nbsp;2. be careful with cascading multiple routers. It can cause issues. Your hotspot has its own integrated router. Not sure what the tp-link is but it could be a router as well. And then you have the netgear device. You might not only be in a double nat but a triple nat.https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT&nbsp;&nbsp;

ARgirl · Answer

plemans&nbsp;Thanks for the reply. Responses in (BOLD):&nbsp;Hi. I am trying to set up a new AC2400 router. ---Is this the actual model number? (R7350) Usually netgear has the speeds listed on it and then model on the label. They do have 1 router that it functions as both.My internet is a Mifi M2100 hotspot---which has its own integrated router function.I'm using a TP-Link AC750 to connect it all together.&nbsp;----why? (For the ethernet cable from the Mifi to the TP-Link AC750)&nbsp; tplink extender? router? what is it and why are you using it (ac750 is tp-links speed rating, not model)&nbsp;(TL-WR902AC) The router shows internet via the light, but the app when setting up says no internet connection. Suggestions?&nbsp;&nbsp;The Mifi doesn't have a ethernet cable, so that is what I'm using the T-Link unit for- to connect my Mifi to the TP-Link to my router then to my DVR for a security system.&nbsp;&nbsp;&nbsp;

plemans · Answer

1. does everything functing properly on the tplink?

2. what mode is the tplink in? its a travel router so it has several modes. Which one are you using?

3. if you're hardwiring the netgear into the tp-link, put the netgear in access point mode.

plemans · Answer

connect a pc/laptop to the netgear. Theres an option during setup at the top to avoid using a phone. once its setup, then change it to access point mode. The manual goes over how to put it in access point mode.&nbsp;

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Nighthawk AC2400 says no internet connection during setup

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