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Sarahblah's avatar
Sarahblah
Aspirant
Feb 23, 2017
Solved

Nighthawk AC5300 tri-band router not reading ethernet cable.

Ok, this router isn't even that old and it won't connect to the modem with a physical ethernet connection. I've tried powering it off and on, resetting it, and yes, even upgrading the firmware - then...
  • Sarahblah's avatar
    Feb 24, 2017
    Well the router fried right in front of me so it's officially dead and not even that old. How would I go about seeing if it can be refurbished or replaced?

    Thank you everyone for your suggestions. Everything has been tried and the router was defective. I've never had an issue with this brand before but I'm surprised it just didn't last like our last one did.