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Forum Discussion
Solved
Nighthawk and Rogers Ignite Internet - No Connection
Upgraded my Internet Services to Rogers Ignite Internet a couple weeks ago but the Rogers
installer could not connect their Easyconnect14131 Modem/Router to my Netgear Nighthawk
Previously, my Internet Provider (Nexus DS) modem high speed DSL was connected to my
Nighthawk, from my Nighthawk to my Dell XPS 8500 PC without any issues for several years. With Rogers Ignite Internet, the installer could not connect the Nighthawk so he went
from his Easyconnect Modem directly to my PC and was able to connect to the Internet.
The Rogers Installer indicated they were not trained on Netgear Routers and I would have to contact someone like The Geek Squad, with Router Training to resolve my issue and typically the Geek Squad contract is initially $99.00 to do a look-see.
Am hoping I am not the only Nighthawk customer connected to Rogers Ignite Internet!
Any help would be appreciated, barring that, I will contact the Geek Squad as I have always had a Netgear Router.
Regards
Peter Frank Lee (canusatrini@gmail.com)
sautdeau wrote:Previously, my Internet Provider (Nexus DS) modem high speed DSL was connected to my
Nighthawk, from my Nighthawk to my Dell XPS 8500 PC without any issues for several years.
...
Peter xxxxxxxxx (xxxxxxxxxxx@gmail.com)
Firstly, consider editing your post to remove your personal information (full name and email). The last thing you need is to have that on a public forum.
Your previous configuration had your Nighthawk connected to a modem. You new configuration has the Nighhawk connected to another router so there will be conflicts in the DHCP and subnet. Rogers calls it a modem but it's a router as well. Look in the Nighhawk manual for instructions on how to set it up in Access Point mode.
1 Reply
sautdeau wrote:Previously, my Internet Provider (Nexus DS) modem high speed DSL was connected to my
Nighthawk, from my Nighthawk to my Dell XPS 8500 PC without any issues for several years.
...
Peter xxxxxxxxx (xxxxxxxxxxx@gmail.com)
Firstly, consider editing your post to remove your personal information (full name and email). The last thing you need is to have that on a public forum.
Your previous configuration had your Nighthawk connected to a modem. You new configuration has the Nighhawk connected to another router so there will be conflicts in the DHCP and subnet. Rogers calls it a modem but it's a router as well. Look in the Nighhawk manual for instructions on how to set it up in Access Point mode.