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Forum Discussion
RJW998
Sep 01, 2021Aspirant
Nighthawk app and no connectivity
I went to login to my laptop the other day and it would not connect. After checking, none of my devices that had worked fine the day before would connect even though there was a signal. I reset and r...
michaelkenward
Sep 02, 2021Guru - Experienced User
RJW998 wrote:
I reset and restarted my modem, but still nothing will connect.
What is that modem?
The R6700 in your footer is a router. It usually has a modem in front of it.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.