NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ebaldwin6684's avatar
ebaldwin6684
Aspirant
Jan 01, 2022

Nighthawk app

I am using Nighthawk router AC1750 R6400v2.  My current firmware is v1.0.4.106_10.0.80.  I use MacOS 12.01.

 

I cannot get my Nighthawk app to update the firmware on the router.  

3 Replies

    • ebaldwin6684's avatar
      ebaldwin6684
      Aspirant
      Jan 01, 2022

      I clicked on your link but all I see is forum and discussions after clicking on it.  I am very novice and need a bit more description and help solving the problem.  Is there a technical support line that I can talk to someone to walk me through it?  If not, I will need more specific directions please and thank you.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jan 02, 2022
        ebaldwin6684 wrote:

        Is there a technical support line that I can talk to someone to walk me through it? 

        Not really. You could end up on a call with demands for money. Free support lasts for just 90 days after purchase.

         

        ebaldwin6684 wrote:

        I clicked on your link but all I see is forum and discussions after clicking on it. 

        There really is no need to dash off to a different section. (Your reply shows that this is unhelpful and unproductive advice.)

         

        This is as good a place as any to ask your question which could apply to just about any Netgear router. So let's ignore the content free boilerplate reply and take you through the process.

         

        Visit the support pages:

        Support | NETGEAR

        Feed in the model number, R6400v2, for your hardware.

        That page has a manual and a firmware library and drivers for your device.

        Check the section in the manual on updating the firmware.

         

        Look at the release notes for the latest firmware. (I would link to that, but it might change by the time you get there.)

         

        Then follow the manual or this:

         

        How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

         

        If you can, use a wired ethernet connection from your MacOS device to the router. Wired is more reliable than wifi, which could fall over in the middle of the update. If that happens, you could end up with a broken router.