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Forum Discussion

Manoah1's avatar
Manoah1
Aspirant
Sep 28, 2021

Nighthawk cannot connect to local device. Need to reset

I am using COX Gigablast service. I am connect to an external server but unable to access the internet. This is sparodic. I will wait and then get thru. Is this associated with a setting on my router...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 28, 2021

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Manoah1's avatar
Manoah1
Aspirant
Sep 28, 2021

 

I need to check firmware loaded. How can I do this?

ISP- Arris Modem from Cox, Model TM3402A

 

  • Manoah1's avatar
    Manoah1
    Aspirant
    Sep 28, 2021

    I am cannot connect to my router to login and check the firmware. But my email is connected