NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk EX7000 AC1900 Wi-Fi Range Extender won't let me connect wirelessly
I have been using this range extender since August without much issue, but the last two days have been driving me crazy.
The range extender connects to my modem wirelessly and has internet since a wired connection works. However, when I try to connect to either the 2.4GEXT or the 5GEXT that is brodcasted by my nighthawk range extender, I get the error "unable to join network" This occurs on every single device I've tried to connect to it with, including laptops, phones, and smart devices.
It just started randomly happening and it will not fix. I've tried a factory reset using both the mywifiext setting and by holding down the reset button the device for 30 seconds. I've tried power cycling. I've tried changing the SSID names and settings to see if I could get it to work at all with no luck. I'm on the latest firmware and even tried to downgrade to older firmware without any luck.
Is my device broken? Is there a fix?
1 Reply
Netgear has set up a community forum specifically for the WiFi Extender products. Most of the people who watch that forum are more likely to have experience with WiFi Extender products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/bd-p/home-wifi-range-extenders
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
