NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
calgrant47
Oct 18, 2021Follower
Nighthawk mesh wifi 6 router MR60 things were not working
Wirlees router was acting up, so did a total reset unplugged modem and wireless routers and replugged it after 5 minutes, wirless router allows me to connect in fact it says connected on my computer, but when I try to open a search engine nothing. it as if there is no connection. any suggestions.
2 Replies
- plemansGuru - Experienced User
What modem/gateway is it connected to?
- michaelkenwardGuru - Experienced User
calgrant47 wrote:
....wirless router allows me to connect in fact it says connected on my computer, but when I try to open a search engine nothing. it as if there is no connection.
Is this a Windows computer?
What says "connected on my computer"? Windows? Something else?
Tried running the Network Troubleshooter in Windows.
Fix network connection issues in Windows 10
What happens when you open a browser? I'm afraid "it [is] as if there is no connection" is no help in diagnosing what happens. Any actually messages?
As well as answering the question from plemans have you tried a network restart?
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Nighthawk Mesh System - NETGEAR Communities
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.