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Forum Discussion
Nighthawk R6400 dropping connection
I purchased my router several years ago and most of that time it has had a problem randomly dropping the internet connection requiring me to reboot the router. I logged directly into the router to c...
What actual firmware number are you on? the latest isn't always the best.
What modem is it connected to?
Since it started, have you tried a factory reset and reinstall?
- I have not tried a factory reset. I am on v1.0.1.62. I connect my Verizon Fios directly via ethernet.
There is a newer version. I'd try installing that over a hardwired connection, then the factory reset/reinstall.
Hi - I am having the same problems as the OP. Currently on Firmware V1.0.4.106_10.0.80
I have owned this router for about 18 months. It worked fine for the first 8 months or so. Now is a different story. Everything works for 24 to 48 hours, then the router drops the internet connection via ethernet to ISP hardware. If I connect directly to the ISP, internet connection is fine, but the router is not passing the internet to equipment on "my side". Rebooting the router, either via the software interface, or physically unplugging it works, but I am trying to find a more permanent solution as this can happen any time of the day or night. I rely on the internet connection to work from home and we use it at night for our TV.
I have not tried resetting to factory defaults as I can't afford the downtime during the week and making sure everything is reset again to work correctly.
I have set permanent channel for the 2.4Ghz of 1, and channel 36 for the 5Ghz wireless as suggested by my ISP to reduce possiblity of interference. I live in the country with no nearby neighbors, so that's not an issue.
Any help is appreciated.