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Forum Discussion
Dinkica32
Jan 26, 2021Aspirant
Nighthawk R6400v2 dropping WiFi
AC1750 smart WiFi router model R6400v2 Router keeps dropping the WiFi signal both 5 and 2.4 ghz. Wired seems to be working fine and only impacts WiFi. Have restarted both router and modem several tim...
Sag167
Mar 19, 2021Aspirant
Me either. Same. Multiple drops. It’s impossible to work. I hate them and their **bleep**ing firmware updates. I wish they will release a new one soon to fix this disaster.
michaelkenward
Mar 19, 2021Guru - Experienced User
Anyone who has problems that started with new firmware should first try a factory reset.
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
You can reduce the hassle of reconfiguring all those settings by creating a backup of your settings before you reset. Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to its pre-reset state.
You could even try restoring the settings even if the new firmware has fixed the problems, but be prepared for the restore to also bring back your problems.
If that doesn't squish the problem, then it is easy to go back to the firmware they had in place before the update.
Visit the support pages:
Support | NETGEAR
That page will have software and firmware.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support